|themselves perform feebly, but also affect other employee's productivity, and often become a bottleneck for the people around them to perform efficiently on their jobs. A negative person can affect and hinder the organizational processes like change.|
Types of difficult people in an organisation:
Difficult people in an organisation and be characterized and categorized into the following types or categories:
MANAGING DIFFICULT PEOPLE AT WORK:
Difficult people can be irrational, abusive, creating problems persistently or simply difficult to get along with. Every organisation has to decide whether and how to deal with them without having an adverse effect on the organisation's environment, employee's productivity and their morale. A few ways of dealing with them are:
Talk to them: Be patient and polite, talk to them with a personalized touch explaining them the situation. Don't confront or blame them, and listen to them. Give them a piece of your own mind, understand if there is some problem they are facing. Reinforce the good part of their behaviour.
Don't be a difficult person for them! Don't rush things and explain your point of view with care. Don't point fingers or try to judge them as a person. Be unbiased and systematic I your approach.
Always agree to disagree: Talk to the person with an open mind and positivity. No two individual are alike and there can always be disagreements. Personally disliking towards a co-worker or boss should be dealt with care. Always try to find the positive way out.
And last but not the leastTake concrete action: Once you are completely aware of the problem, through with all the possible solutions and the situation doesn't get any better, don't shy away from taking any concrete action for the good of the organisation and to stop the problem from aggravating, even if it requires to confront the person directly.
Establish parameters and hire "right": One of the most important and effective solution is to frame and practice the recruitment policies and procedures to judge the attitude of the person at the time of the interview and hire only the right people.
Dealing with difficult people is a challenge. However firing them or separating them from the organisation should be the last resort, as it is always possible to help them be more productive and effective in doing their job.