It’s Not as Much About What You Pay as What You Offer

The problem is most retailers, do a poor (often rotten) job of hiring.

It is not as much about what you pay as what you offer:

1. Hire people who like working with people.
2. Hire people who want to serve.
3. Hire people who want to learn and teach them new stuff.
4. Hire people who want to be challenged. Make them stretch.
5. Hire people who like your products or services.

Now do the following:

1. Quit hiring great applicants and start hiring people who will be great employees.
2. Only allow your best people to interview and hire.
3. Make sure your hiring managers are taught how to hire the best.
4. Don’t settle for mediocrity.
5. Recognize and reward your great employees.

The most important decision a manager makes every single day is who they allow in the door to take care of the customers.

By Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees.